BaseOps Ecosystem
BaseOps
BaseOps

Programs + Communications

Communication built into the program. Keep families informed from the same place your team operates.

BaseOps connects family communication to the programs, offerings, sessions, participants, and household relationships your staff already manages — so updates can move without rebuilding audiences or leaving the operational workflow.

Schedule walkthrough Programs overview

Connected communication

The program already knows the context. Put it to work.

Programs Communications provides the foundation for broadcasts, family notifications, activity updates, and other messages that begin with the operational work already happening inside BaseOps.

Broadcasts

Send reminders, cancellations, schedule changes, registration notices, and operational messages to connected program audiences.

Participant updates

Share family-visible activity for an individual participant and notify eligible subscribers when a text notification is appropriate.

Session updates

Post an update once and communicate with eligible families connected to the session without rebuilding a recipient list.

Family preferences

Let families manage supported program notification categories while Communications handles verification, consent, and delivery eligibility.

From operations to communication

Something happens in the program. Communication stays connected.

Instead of treating every message as a separate task, BaseOps can carry the program context into the communication workflow and determine the appropriate audience and supported delivery channel.

Step 1

Program activity creates the context

Step 2

BaseOps identifies the connected audience

Step 3

Communications checks subscriber eligibility

Step 4

The appropriate message is prepared

Step 5

Eligible families receive the update

Communication in Today’s Flow

Communication becomes part of operating the day.

Program communication is most useful when it happens close to the work that caused it. Staff can move from sessions, participants, and daily activity into family communication while the operational context is still clear.

Explore Today’s Flow

Before the session

Send useful reminders

Share schedule information, preparation details, pickup reminders, and other useful program communication before activity begins.

During the day

Share participant activity

Post a family-visible update for an individual participant while keeping the full activity connected to the Family Portal.

Session activity

Update connected families

Share a session-wide update and notify eligible families without creating a separate recipient list.

Family experience

Keep the full story connected

Text and email can bring attention to an update while the Family Portal remains the connected destination for program activity and next steps.

One communication foundation

Broadcasts, notifications, and activity should not become separate communication systems.

Programs Communications provides one foundation for the different ways staff and families communicate around program operations. The business action stays with Programs; Communications manages the delivery layer around it.

Broadcast communication

Broadcast gives staff a deliberate way to send operational messages to families connected to a program or offering. The audience begins with the program relationships BaseOps already maintains instead of a manually rebuilt contact list.

Communications extends that workflow by connecting supported channels, subscriber preferences, and delivery eligibility to the audience before messages move.

Common workflows

  • Program-wide messages
  • Offering-specific audiences
  • Schedule changes
  • Operational reminders
  • Registration communication
  • Reusable message presets

SMS connected to program activity

Text messaging is a delivery channel inside Communications, not a separate list of phone numbers. Families can subscribe to supported program notification categories, verify their number, and control the updates they want to receive.

When staff chooses to notify families from a supported program workflow, BaseOps can use those preferences and the existing family relationship to determine which recipients are eligible before a text is queued.

Common workflows

  • Verified subscribers
  • Program notification preferences
  • Participant activity updates
  • Session activity updates
  • Eligibility-aware delivery
  • Delivery status tracking

Email and connected channels

Communications provides a common foundation for the channels BaseOps uses to keep people informed. Email and SMS can serve different operational needs while remaining connected to the same program context.

That gives BaseOps room to expand communication without requiring every Programs feature to create its own subscriber, audience, and delivery system.

Common workflows

  • Email communication
  • SMS notifications
  • Connected audiences
  • Shared program context
  • Channel-aware delivery
  • Expandable communication tools

Family-controlled notifications

Having a phone number on a family record does not automatically mean that person should receive every text. Programs Communications keeps contact information, family relationships, subscriber verification, and notification preferences as connected but distinct responsibilities.

Families can choose supported notification categories while BaseOps uses the authenticated family relationship to keep private program communication tied to the right household.

Common workflows

  • Authenticated family access
  • Notification categories
  • SMS verification
  • Subscriber preferences
  • Pause and resume controls
  • Family Portal integration

One connected program

Communication becomes more useful when Programs already knows what happened.

Registration, sessions, attendance, participant activity, family relationships, and payments can provide the context for communication without becoming separate messaging systems.

Explore the Programs platform

Registration

Registration status and next steps can provide context for reminders and family communication.

Sessions + attendance

Daily program operations can provide the context for timely family updates and connected notifications.

Family Portal

Families have a secure destination for program activity, household information, and supported notification preferences.

Payments

Payment status and required next steps can remain connected to the registration and family workflow that created them.

Related features

Explore the connected platform.

BaseOps Programs works as one connected system, so information can continue from one operational workflow into the next.

Communications + audiences

Broadcast

Send program-wide and offering-specific messages using audiences already connected to Programs.

Learn more

Families + preferences

Family Portal

Give families one secure destination for program activity, household information, and supported notification preferences.

Learn more

Operations + context

Today’s Flow

See how sessions, participant needs, activity, attendance, and daily operations create useful communication context.

Learn more

Programs + Communications

Keep communication connected to the work your team is already doing.

Bring broadcasts, family notifications, subscriber preferences, and operational updates into one connected Programs experience.

Schedule a walkthrough